Placing an order and Delivery

Placing, changing or cancelling an order

  • Can I request an offer?

    If you would like to receive a special offer, please contact us via our contact form, our sales department by telephoneL: +31 (0)252-227070 or by email info@racaparts.com

  • How do I cancel my order?

    To cancel an order, please contact our administration department within one hour after placement by telephone: +31 (0) 252-227070 or by e-mail: info@racaparts.com. If you contact us later and the package has already been packed by our warehouse, the order cannot be cancelled anymore. You can of course return your order.

  • How do I place an order?

    At Raca Parts you can easily place your order online, by telephone, by fax or e-mail. If you do not have an account yet, you can register online as a new customer. If you already have an account, you can place your order directly online, place an repeat order or make changes to your data. For resale conditions, favourable offers, larger numbers or, for example, your own logo on our products, please contact our sales department.

  • How do I change my order?

    To change your order, please contact our administration department within one hour after placement by phone: +31 (0) 252-227070 or by e-mail: info@racaparts.com. If you contact us later and the package has already been packed by our warehouse, the order cannot be changed anymore. Goods added will then be considered as a separate order.

Advice and Help

  • How can I compare products?

    We are happy to help you to compare two or more products. Comparing products depends entirely on what type of product and what your wishes and needs are for the product in question. Our specialized employees will be happy to help you.

  • How do I make the best choice?

    We are happy to help you to make the best choice. Making the best choice depends entirely on what type of product and what your wishes and needs are for that product. Our specialized employees will be happy to help you to make the right choice. You can also use the “productfinder”, we offer a product finder for different product categories. This product finder helps you to find the right product using a selection of filters.

Delivery and pick up options

  • What are the delivery times?

    If you place an order before 3:30 pm, your order will be shipped the same day (if on stock). In all other cases we will keep you informed about the status of your order. UPS delivers the packages Monday to Friday from 9:00 AM to 5:00 PM. If you want to hire your own carrier or if you want to pick up your order, please contact us for the possibilities.

  • Can I also pick up my order at Raca Parts?

    Yes, it is possible to pick up your order at our pick-up location at Arnoudstraat 22 in Hillegom, the Netherlands..

  • Can I have my order delivered on appointment?

    Yes, it is possible to have your order delivered on appointment. If you have specific wishes, please let us know via chat, telephone: [+31 (0)252-227070}(0031252227070) or via e-mail: info@racaparts.com.

  • Will I receive a track and trace?

    When your order has been shipped, you will receive an e-mail from us with a UPS track and trace code. On the UPS website you can see when your order will be delivered. If you are not present at the time of delivery, UPS will leave a note and come back to you the next business day. Delivery will be attempted three times before the package is returned to us.

    Have you received a wrong package or are you missing a package? Please contact us and we will fix the problem as soon as possible.

  • Can I also pick up my order at a pick-up location?

    Yes, it is possible to pick up your order at a pick-up location. You just have to indicate in your shopping cart that you want to pick up your order from a UPS pick-up location.

  • Can I receive my order today?

    To receive your order the same day, please contact us by e-mail: info@racaparts.com, by chat or by phone: (+31) (0)252-227070. We will discuss the options with you.

  • Can my order be delivered to a different delivery address?

    Yes, you can adjust the delivery address during the ordering process. When you are logged into your account, you can create multiple delivery addresses and choose the correct address during the ordering process. It is not possible to send orders to a PO box.

Delivery problems

  • What if I have not received my package?

    Please contact us by chat, by phone: +31 (0)252-227070 or by e-mail: info@racaparts.com. We will do our best to find a solution with you..

  • Wat gebeurt er met mijn bestelling als ik niet aanwezig ben op de locatie?

    Wanneer u niet aanwezig bent op de bezorglocatie, wordt er nog 2 keer een poging gedaan om de bestelling bij u af te leveren. Na deze 2 pogingen wordt het pakket terug naar ons, Raca Group BV, verzonden.

  • I am not satisfied with the delivery person. Who can I contact now?

    Please contact us by chat, by phone: +31 (0)252-227070 or by e-mail: info@racaparts.com. We will do our best to find a solution with you.

  • What if the delivery is delayed?

    We will do our best to ship your order as quickly as possible, so that the delivery person can deliver the order to you. Keep an eye on the Track & Trace for the most current delivery information.

  • What if my product was delivered damaged?

    Please contact us by chat, by phone: +31 (0)252-227070 or by e-mail: info@racaparts.com. We will do our best to find a solution with you..