Become a customer and account

Privacy

  • How long will my data be stored?

    The deletion of your personal data will take place, as long as this does not conflict with legal retention obligations and if you have the right to have it deleted, if the data is no longer required to achieve the purpose pursued by the storage or when their storage is prohibited for other legal reasons.

  • What data will be stored?

    Privacy protection is very important to us. That is why we strictly adhere to the legal provisions of the GDPR (General Data Protection Regulation) when registering, processing, and using your personal data. We register and process your data and store it for the entire processing of your purchase, including any subsequent indemnities, for our services, technical administration, and our own marketing purposes. We need your specific name and address details for your order. We need your e-mail address so that we can confirm receipt of the order and communicate with you. We also use it for your identification (customer login). You will also receive your order and shipping confirmation via your e-mail address.

  • How can I view my data?

    The data we have stored can be found in your account. You can also request this information from us, please contact us for this.

  • To what extent will my data be used for advertising purposes?

    In addition to processing your data to process your purchase from Raca Parts, we also use your data to communicate with you regarding your orders, certain products or marketing campaigns and to recommend products or services that might be interesting to you. You can object to the use of your personal data for advertising purposes at any time in its entirety or for specific activities without incurring any other than the transmission costs according to the basic rates.

    A communication in textual form to: Raca Parts | Arnoudstraat 22 | 2182 DZ Hillegom | The Netherlands or by e-mail to: info@racaparts.com is sufficient for this.

    Information we receive from you helps us to continuously improve your purchasing experience and to set it up for you in a customer-friendly and individual manner. The information sent by you and automatically generated is used to create advertising tailored to you and your interests. We use available information for this, such as, for example, receipt and read confirmations of e-mails, information about computers and connection to the internet, operating system and platform, your order history, your service history, date and time of the visit to the homepage, products you have viewed.

    We only use this information in "pseudonymised" form. By analysing and evaluating this information, we can improve our websites and to send you individual advertising. This means, that we recommend products that could be interesting for you. Our goal is to make our advertising more useful and interesting to you. Therefore, the evaluation and analysis of the pseudonymous data collected from you helps to prevent unbridled advertising. We will send you advertising such as the newsletter, product recommendations, by e-mail or letter advertising, which is appropriate for your areas of interest. To this extent, it is also evaluated, which of our promotional emails you open to prevent unnecessary emails from being sent to you.

  • Who has access to my data?

    Your personal data will only be passed on to third parties or otherwise passed on if this is required for the purpose of contract processing or settlement or if you have given your prior consent. In the context of order processing, the service providers we work with (such as transporter, logistics company, banks) receive the necessary data for order processing. The data transmitted in this way may only be used by our service providers to fulfil their task. Any subsequent use of the information is not permitted and does not take place at any of the service providers working for us.

  • When will my data be deleted?

    The deletion of your personal data will take place, insofar as this does not conflict with legal retention obligations and if you have the right to have it deleted, if the data is no longer required to achieve the purpose of the storage or when their storage is prohibited for other legal reasons.

Become a customer

  • I have special conditions, how are they added to my account?

    When you register for an online account and you are already a customer with us, your payment conditions and price agreements will be activated automatically. You will be informed about this by e-mail.

    If you are not yet a customer with us and register online, you can place your order directly online. For payment conditions, quotations, and price agreements, please contact our sales department.

  • How do I become a customer at Raca Parts?

    If you are not yet a customer with us and register online, you can place your order directly on our website. For payment conditions, quotations, and price agreements, please contact our sales department.

  • What is the advantage of having an account with Raca Parts?

    If you are already a customer with Raca Parts and you have an account, you can place your order online, place a repeat order or make changes to your data.

    You also enjoy the following benefits: - Complete, suitable assortment - See prices with your Raca Parts account - Delivery or pick up service - Your payment conditions and price agreements are automatically activated

My account

  • How do I create an account?

    You can create an account from any page on racaparts.com by filling in [the registration form](/(/account/login-or-register).

  • Can multiple colleagues or employees use my account?

    Of course it is possible to use one account with several colleagues or employees. But it might be easier for everyone to create their own account, so that each colleague / employee has their own login.

  • How do I request a quotation for larger numbers?

    If you, as a reseller or customer, would like to receive a special offer, please contact our sales department by telephone: +31 (0)252-227070 or by e-mail: info@racaparts.com.

  • I forgot my password, what should I do?

    If you have forgotten your password, you can click on “forgot password”. You will then receive an e-mail to change your password.

  • How can I change my account data?

    If you log in and navigate to “my account”, you can change your data in “my details”.

  • Where can I find my invoice?

    You can find your invoice in your order overview in your account under “orders”.

  • Where can I find the details of my order?

    If you log in and navigate to “my account” you can view your order details under “orders”. By clicking on “view” and then expanding the grey bar at the top with your order number, you will see all the details of your order.