RMA (Return of Material Authorisation) Guide

If you wish to return an item, please follow the procedure below so that we can deal with your complaint and/or repair as quickly and efficiently as possible.

Please note: A returned shipment with an RMA form (including RMA code) will be dealt with more quickly.

RMA procedure:

  1. Complete the RMA form (request one by email ( or by phone 0031 (0)252 227 070). After you have fully completed and signed this form, you can email it to or fax it 0031 (0)252 533 922.
  2. We shall send the form back to you together with a valid RMA code within two days.
  3. Finally, you must include a copy of the returned RMA form bearing the RMA code and a copy of the invoice with the return shipment.


RMA Conditions

  • Items that you are returning for credit (e.g. in the event of a wrong delivery) must be in their original undamaged packaging. Use additional packaging to return the goods. Transport damage arising from inadequate packing may invalidate the guarantee.
  • All returned batteries are tested by Raca Batteries. If, after testing, we are unable to detect the defect that you specified, then we shall return the battery/batteries to you and charge you for the shipping costs.
  • The RMA code is only valid for the item returned and does not automatically result in the issue of a credit note.
  • Goods must be returned within five days of the RMA code being allocated to the address below:
  • Raca Batteries Nederland BV, Arnoudstraat 22, 2182 DZ Hillegom, The Netherlands.
  • Shipments for which no postage or insufficient postage has been paid will NOT be accepted by Raca Batteries.
  • In the case of items returned within 10 working days after delivery due to incorrect ordering, we will credit 100% of the purchase amount excluding transport costs. In the case of items returned after 10 working days and up to three months after delivery, we will credit 90% of the purchase amount. We do not take back any power packs or batteries after three months. This is conditional upon the amount to be credited being at least € 12.50. We will exchange the item (if it is in stock) or repay the purchase price of the items within 10 working days, depending on your wishes. Any shipping/cash-on-delivery costs charged will not be reimbursed.
  • The guarantee period for the product must not have expired.
  • We cannot offer refunds on bespoke products that have been ordered incorrectly.
  • If we identify a defect, we will repair the product if possible. Should this not be possible, then we will replace it with a new one. In both cases, the guarantee period shall remain unchanged for a minimum of three months. We use the return conditions of the manufacturer regarding original brand products.

REMARK: The return/guarantee period does not constitute a trial or test period.

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